For a full disabled access guide from DisabledGo please click here.
The majority of our facilities are designed to be fully accessible to our disabled guests. However due to the complex nature of an emergency evacuation it is not possible for disabled people who are wheelchair users or who have considerable difficulties walking, to access the Boat Ride. Due to the intense nature of the Drop Ride, Extremis and Vengeance, guests who are unable to brace themselves unaided are not permitted to ride.
Navigating around the Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven. Access is also gained via low gradient slopes and to the boat ride via a set of 7 steps, although non ambulant guests will be guided around and reunited with the group on the other side of the Boat Ride. The London Dungeon tour lasts approximately 90 minutes, of which most you will be required to stand.
For safety reasons we can only accept 2 wheelchair users per tour group. Tour groups set off every 7 minutes so for large groups of wheelchair users there may be a considerable wait to start the tour.
The Dungeon is not suitable for those suffering from claustrophobia.
There are areas of the Dungeon that contain strobe lighting which may affect those suffering from photosensitive epilepsy. These areas are marked so please look out for them. An alternative route will be provided.
Ride Restrictions - EXTREMIS
Extremis is an exhilarating vertical free fall drop ride.
The minimum height restriction for Extremis is 1.2 meters.
All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats.
The ride is not suitable for visitors with:
- Heart complaints or pacemakers
- Back or neck complaints
- Broken limbs or have had recent surgery
- Pregnant guests
- Photosensitive epilepsy
- Have a condition that may result in injury or complication form riding.
Ride Restrictions – BOAT RIDE
The ride is not accessible to wheelchair users or visitors who cannot use stairs.
Due to the use of strobe lighting the ride is not suitable for visitors with photosensitive epilepsy.
Ride Restrictions – VENGEANCE
Vengeance is a fast-moving dark ride with strobe lights and loud sound effects.
The minimum height restriction for Vengeance is 1.4 meters.
All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats.
The ride is not suitable for visitors with:
- Heart complaints or pacemakers
- Back or neck complaints
- Broken limbs or have had recent surgery
- Pregnant guests
- Photosensitive epilepsy
- Have a condition that may result in injury or complication form riding.
Hearing Impaired Guests
The London Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully, however London Dungeon runs special tours with British Sign Language interpreters, allowing our hearing impaired guests to experience London's gruesome history. For further information, visit our dedicated page.
Visually Impaired Guests
The Dungeon is very dark and those with low vision or visual impairment may have difficulty navigating around the facility.
Assistance Dogs
Assistance dogs are welcome in the Dungeon, however, due to health and safety regulations they are not permitted to ride with the guest. A member of your party must be with the dog at all times.
Getting Here
Unfortunately the Dungeon does not have any designated parking available. However the link below shows available parking for Blue Badge holders:
http://bluebadge.direct.gov.uk/index.php?br_wid=1280&br_hgt=1024
The nearest Tube and Rail station is London Bridge. The links below displays maps showing rail routes as well as step free access:
http://www.tfl.gov.uk/gettingaround/1106.aspx
http://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdf
Toilets
The Dungeon has a fully accessible toilet facility.
Wheelchair Hire
Unfortunately the Dungeons are not able to offer wheelchairs for private hire.
Helpers
A helper is welcome without charge, book online for great savings on the door price. We require documentary proof of disability i.e. blue/orange badge or similar.
To book groups please call: 0871 663 1670
Calls cost 10p per minute plus network extras
For further information about disability access at the London Dungeon please call the Guest Experience Manager - 0207 234 8675.