A. The best place to book tickets to the Dungeon is here on the website. We offer a best price guarantee on priority entrance tickets, so you shouldn’t be able to find these tickets cheaper anywhere else. You can also purchase tickets on the day of your visit from the attraction, but you will need to queue for these.
A. You will be sent an emailed confirmation immediately after making your booking. This confirmation needs to be printed and taken with you to the Dungeon or you maybe refused entry. The emailed confirmation acts as your ticket.
A. Yes, you can purchase tickets online for the day that you wish to visit. Alternatively, you can purchase tickets at the attraction but you will have to queue for these.
Adult: 16+ years
Child: 4 – 15 years
Student: with valid student ID
Infants: under 4 (please note, children under 4 years can enter the Dungeon for free, but the visit is not recommended for younger children).
A. NUS card, ISIC card, Connexions card or ValidateUK card are accepted as forms of student ID.
A. Anyone aged 15 or under must be accompanied by a person 16 or over. Please be advised that due to the nature of the shows, the London Dungeon may not be suitable for young children or those of a nervous disposition. Also see height restrictions. Further information for parents or guardians is available by calling 0207 403 7221
Please check the
‘Opening Times’ page for your chosen Dungeon for full opening time information.
A. Due to the interactive nature of the London Dungeon tour immediate or fast track entry cannot be facilitated. Priority ticket holders are afforded quicker entry over the general admissions queue, but waiting is to be expected at weekends and peak periods. For queuing estimations and further advice please call 0207 4037221
A. A priority entrance ticket will give you access to all available areas of your chosen Dungeon. You will not be asked to pay any more for entry on the day.
A. You can enter at any time between the time slots on your confirmation. The experience lasts 90 minutes, what ever time you enter.
A. You will be allowed in at the next time slot subject to availability, but if you have bought an off-peak and end up in a peak time slot then you will be charged to upgrade.
Further information about all combination tickets can be found under ‘
Tickets & Offers’ on the London part of the website.
A. Our pricing options are very broad, and we seek to offer excellent value to all our visitors. This includes regular promotional offers/discounts online etc for both individuals or those visiting with friends, family or other interest groups. Our research has shown that most of our senior visitors are able, and prefer to take advantage of these options.
A. No, these vouchers cannot be used to pre-book tickets online. In order to use a discount voucher, you must join the main queue and pay for your tickets at the entrance of the attraction.
A. Check the
‘Find Us’ page for your chosen Dungeon to locate the closest car parks, coach parks and train stations.
A. The tours start approximately every 7 minutes.
A. On Extremis (London, Hamburg & Edinburgh) and the Reaper Drop Ride to Doom (Amsterdam) you have to be taller than 1.2 meters. Vengeance (London) has a restriction of 1.4 meters. For all rides it is not recommended that pregnant women, people with heart conditions or bad backs ride. Some areas have strobe lighting, but you will be warned before reaching these areas.
A. No food or drink can be consumed in the Dungeon.
A. Your ticket is for a tour and due to the set up of the Dungeon shows, you will not able to re-enter the Dungeon. The tour lasts approx 1- 1.5 hours.
A. No, cameras and camera phones are not to be used in the Dungeons.
A. No, all bags must accompany customers at all times. No bags are to be left unattended.
A. Yes, however, the tour is approximately 1.5 hours long and some rides may not be suitable. This will be at the discretion of the individual concerned.