A. The best place to book tickets to the Dungeon is here on the website. We offer a best price guarantee on priority entrance tickets, so you shouldn’t be able to find these tickets cheaper anywhere else. You can also purchase tickets on the day of your visit from the attraction, but you will need to queue for these.
A. You will be sent an emailed confirmation immediately after making your booking. This confirmation needs to be printed and taken with you to the Dungeon or you maybe refused entry. The emailed confirmation acts as your ticket.
A. Unfortunately we do not offer tickets for the same day online, but you can purchase these at the attraction on the day of your visit.
Adult: 16+ years
Child: 4 – 15 years
Student: with valid student ID
OAP: 60+ years
Infants: under 4 (please note, children under 4 years can enter the Dungeon for free, but the visit is not recommended for younger children).
A. NUS card, ISIC card, Connexions card or ValidateUK card are accepted as forms of student ID.
A. No, as long as children aged 15 and under are supervised by an adult, there isn't a problem, however the Dungeon is not suitable for people of a nervous disposition or very young children.
Please check the ‘Opening Times’ page for your chosen Dungeon for full opening time information.
A. There may be a wait during busy times (especially the middle of the day during school holidays and weekends), but priority entrance tickets have priority over the main queue.
A. A priority entrance ticket will give you access to all available areas of your chosen Dungeon. You will not be asked to pay any more for entry on the day.
A. You can enter at any time between the time slots on your confirmation.
A. You will be allowed in at the next time slot subject to availability, but if you have bought an off-peak and end up in a peak time slot then you will be charged to upgrade.
Further information about all combination tickets can be found under ‘Tickets & Offers’ on the London part of the website.
A. No, these vouchers cannot be used to pre-book tickets online. In order to use a discount voucher, you must join the main queue and pay for your tickets at the entrance of the attraction.
A. Check the ‘Find Us’ page for your chosen Dungeon to locate the closest car parks, coach parks and train stations.
A. The tours start approximately every 7 minutes.
A. On Extremis (London, Hamburg & Edinburgh) and the Reaper Drop Ride to Doom (Amsterdam) you have to be taller than 1.2 meters and it is not recommended for pregnant women, people with heart conditions or bad backs. Some areas have strobe lighting, but you will be warned before reaching these areas.
A. No food or drink can be consumed in the Dungeon.
A. Your ticket is for a tour and due to the set up of the Dungeon shows, you will not able to re-enter the Dungeon. The tour lasts approx 1- 1.5 hours.
A. No, flash photography is not permitted in the Dungeon.
A. No, all bags must accompany customers at all times. No bags are to be left unattended.
A. Yes, however, the tour is approximately 1.5 hours long and some rides may not be suitable. This will be at the discretion of the individual concerned.